Refund Policy

 

At Arsmah Store, we aim to provide our customers with high-quality products and a reliable shopping experience. We understand that sometimes refunds may be required, and we have created this policy to make the process clear and simple.

 Refund Eligibility

Refund requests may be accepted in the following situations:

- The product received is damaged or defective
- The wrong product was delivered
- The ordered product is unavailable after order confirmation
- A replacement/exchange cannot be provided due to stock limitations

 Refund Conditions

To be eligible for a refund:

- You must contact us within **7 days of receiving your order**
- The issue must be reported with clear pictures or videos of the product
- The product must be returned in its original condition (if required)
- The order details and proof of purchase must be provided

 Refund Process

To request a refund:

1. Contact Arsmah Store Customer Support through WhatsApp or email.
2. Share your order number and details of the issue.
3. Provide required pictures/videos for verification.
4. Our team will review your request and confirm approval.
5. Once approved, the refund process will be initiated.

 Refund Method

Refunds will be processed through the available payment method:

- For prepaid orders, refunds will be issued through the original payment method where possible.
- For Cash on Delivery (COD) orders, refunds may be processed through bank transfer, Easypaisa, JazzCash, or another agreed method.

 Refund Processing Time

Approved refunds are generally processed within **5–10 working days** after confirmation.

The exact time may vary depending on the payment method and banking service.

 Non-Refundable Situations

Refunds will not be provided for:

- Change of mind after receiving the product
- Incorrect address provided by the customer
- Products damaged due to customer misuse
- Used products without any quality issue
- Orders refused without a valid reason

 Shipping Charges

- Original shipping charges may not be refundable unless the product was incorrect, damaged, or defective.
- Return shipping charges may apply depending on the reason for the refund request.

 Order Cancellation

Order cancellation requests must be made as soon as possible before the order is dispatched.

Once an order has been shipped, cancellation may not be possible.

 Contact Us

For refund-related queries, please contact:

Arsmah Store  
Email: arsmahstore@gmail.com

Location: Lahore,Pakistan

We appreciate your trust and are committed to ensuring a smooth and transparent shopping experience.

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